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Your questions, answered

Everything you might want to know about Twelve Seven  from how SPF works to how your order ships.

ABOUT THE BRAND

What does "Twelve Seven" mean?

12 hours a day, 7 days a week. It's our reminder that UV protection isn't a holiday product, it's a daily ritual.

Where are your products made?

Developed in Switzerland and made in Italy, combining scientific precision with refined craftsmanship.

Are your products vegan and cruelty-free?

Our Vitamin E Sunbar is fully vegan. Across the line, our products are cruelty-free and developed without animal testing.

ABOUT SPF

Do I really need SPF every day?

Yes. Up to 80% of visible skin ageing is linked to UV exposure. Daily SPF is the single most effective anti-ageing step you can take.

Do I need SPF indoors?

Yes. UVA rays travel through windows. If you commute, work near a window or spend time on screens, you're being exposed.

What's the difference between SPF 30 and SPF 50?

SPF 50 filters approximately 98% of UVB rays, compared to about 97% for SPF 30. The bigger factor is how generously and how often you apply.

How much SPF should I use?

Roughly two finger-lengths for the face and neck, or 2–3 drops of the Peptide+ Emulsion. Reapply every two hours during direct sun exposure.

Can I use SPF on top of makeup?

Yes. The Vitamin E Sunbar is designed to be swiped over makeup without disturbing your finish.

PRODUCT QUESTIONS

Will your SPF leave a white cast?

No. Both formulas are designed to disappear into the skin without residue across all skin tones.

Are your products suitable for sensitive skin?

Yes. Our formulas are dermatologically tested, fragrance-considered and free from common irritants like parabens, alcohol and silicones.

Are they reef-safe?

Yes. We use ocean-safe, reef-friendly filters.

Can I use them while pregnant or breastfeeding?

Our products are formulated with skin-friendly, non-controversial ingredients. As with any skincare during pregnancy, we recommend checking with your doctor.

How long do products last once opened?

Please refer to the PAO ("period after opening") symbol on each product, which states how many months the product remains effective once opened.

INGREDIENT QUESTIONS

Why did you choose these sunscreen filters?

We use a modern European filter system selected for stability, performance, and long-term skin protection. These filters are designed to maintain effectiveness throughout the day, providing consistent broad-spectrum UVA + UVB coverage with an elegant skin feel.

What does “modern European sunscreen technology” mean?

Some of the world’s most advanced UV filters are developed and widely used in Europe. These filters are recognized for:

  • Strong UVA protection
  • Broad-spectrum coverage
  • High stability in sunlight
  • Improved daily wearability

We chose these technologies because they perform exceptionally well in real-life conditions and support consistent daily use.

Why not only use mineral sunscreen filters?

We take a performance-led approach to daily protection. Modern organic filters offer more even coverage, stronger UVA performance, and a lighter, more wearable finish on the skin.


Daily protection only works if people actually want to wear it.

Why do some ingredients appear differently on apps like EWG or Yuka?

Different platforms use different scoring systems. Some focus on theoretical hazard alone rather than concentration, formulation context, or real-world use conditions.

We prioritize:

  • globally accepted cosmetic regulations
  • published safety data
  • formula stability and performance
  • long-term skin compatibility

Every ingredient is selected intentionally and used within approved safety standards.

What is your formulation philosophy?

Protection is not a moment, it’s a daily practice.


We formulate for how skin actually lives: exposed to light, environment, movement, and time. Every ingredient is chosen to support performance, comfort, and long-term skin resilience.

ORDERS, SHIPPING & RETURNS

Where do you ship to?

We currently ship across Switzerland and Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Italy, Spain, Sweden, Slovakia, Hungary. More markets are launching soon, sign up to our newsletter to be the first to know.

How long does delivery take?

Switzerland: typically 1-2 working days. Germany: 2-3 days. EU: typically 3–5 working days. You'll receive a tracking link once your order is dispatched.

How much does shipping cost?

Shipping costs are calculated at checkout based on destination. We periodically run free shipping promotions, keep an eye on the announcement bar.

Can I return or exchange a product?

Yes. Unopened products can be returned within 14 days of receipt. Please see our Shipping & Returns page for full details.

My order hasn't arrived, what do I do?

Please contact us at support@twelveseven.com with your order number and we'll look into it right away.

ACCOUNT & PRIVACY

Do I need an account to order?

No. You can check out as a guest. An account simply makes reordering and tracking easier.

Is my data safe?

Yes. We are GDPR-compliant and never sell your data. See our Privacy Policy for full details.